30-Day Money-Back Guarantee & Refund Policy

At North Hollow, we stand behind the quality of our products and want you to shop with confidence. We offer a 30-Day Money-Back Guarantee under the terms outlined below.

1. Return & Refund Eligibility

We accept return or refund requests for most physical products within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in the same condition in which it was received.
• The item must be in its original packaging.
• You must provide valid proof of purchase, such as your order number or receipt.

Non-Eligible Refunds

The following are not eligible for a refund:

• Refund requests submitted outside the 30-day guarantee period.
• Subscription renewals or recurring charges processed outside the applicable refund period.
• Orders for which the applicable 30-day refund period has expired.
• Requests that do not meet the terms of this policy.

Products Not Eligible for Return or Refund

The following products are not eligible for return or refund:

• Perishable goods, including unsealed supplements.

• Health and personal care products must be unopened and unused to be eligible for return or refund.

• Gift cards.
• Hazardous or flammable items.
• Final-sale or clearance items, where indicated.
• Health and wellness products.
• Personal care products, including skincare, patches, hair-removal tools, face masks, and similar products.

2. How to Request a Return or Refund

To request a return or refund, contact our customer support team at:

support@north-hollow.com

Please wait for confirmation and return instructions before sending any item back. Items returned without prior authorization may not be eligible for a refund.

Unauthorized Return Address

Customers must contact North Hollow and receive an authorized return address and return instructions before sending any product back. We are not responsible for packages returned to an incorrect, unauthorized, or unapproved address, including any resulting loss, delay, or inability to process a refund.

Please do not send returns to the shipping or sender address unless our support team has specifically confirmed it as an authorized return address.

3. Refunds

Once we receive and inspect the returned item, we will notify you by email.

If the return is approved, the refund will be issued to the original payment method within 5–10 business days, depending on your bank or payment provider.

Refunds generally cover the product cost only. Original shipping costs are non-refundable unless the item was defective, damaged, or sent incorrectly.

For eligible returns, customers are responsible for all return shipping costs unless the product received was defective, damaged.

In addition to return shipping costs, an applicable restocking fee will be deducted from the approved refund amount. The restocking fee is separate from, and does not include, any shipping or postage costs incurred when returning the order.

Any applicable restocking fee and return instructions will be communicated to the customer before the return is authorized.

Products must not be returned without prior authorization from North Hollow. Customers must contact our support team and receive the approved return address and instructions before sending any items back.

4. Exchanges

We replace items only when they are:

• Defective.
• Damaged upon arrival.
• Incorrectly shipped.

To request an exchange, contact support@north-hollow.com within 7 days of receiving your order and provide a description and photo of the issue.

5. Late or Missing Refunds

If you have not received your refund:

1. Check your payment account or bank statement.
2. Contact your bank, credit card provider, or payment service, as processing times may vary.
3. If you have not received your refund after 10 business days, contact our support team for assistance.

6. Disputes & Chargebacks

Before filing a chargeback or payment dispute, please contact our customer support team and allow us the opportunity to resolve the issue directly.

We are committed to handling customer concerns professionally and in accordance with the applicable policies of PayPal, Visa, Mastercard, American Express, Stripe, Klarna, and Shopify Payments.

7. Changes to This Policy

North Hollow reserves the right to update this Refund Policy at any time. Any changes will be posted on this page with the updated effective date.

Subscriptions

• If your order includes a subscription, it is the customer's responsibility to manage or cancel the subscription within the 30-day guarantee period. Subscription renewals that occur after this window are not eligible for refunds. Customers are responsible for managing, modifying, or canceling their subscription prior to renewal, and failure to do so does not constitute grounds for a refund.
• Subscription Orders. North Hollow offers consumers products that can be purchased through a subscription ("subscription"), which will automatically renew unless canceled. If you sign up for a subscription, you will be charged through the payment method you provide every 30 days, or at the delivery cadence of your choosing ("billing period"). You expressly agree that by submitting your initial order you accept and are agreeing to the terms of the auto-renewal offer and understand the Subscription Policy.
• Cancellation of Subscription. You may cancel your subscription at any time. To avoid a recurring charge you must cancel your subscription by the last day of your billing period. If you wish to cancel your subscription, you may do so by contacting our customer happiness team at support@north-hollow.com. All cancellations are effective on the last day of the billing period.
• Billing Information for Subscriptions. You are obligated to provide current, complete, and accurate information for your billing account. You are responsible for promptly updating all information to keep your billing account current, complete, and accurate (e.g., change in billing address, credit card number, or credit card expiration date). You must promptly notify us if your credit card information is cancelled or is no longer valid. Changes to such information can be made on the customer portal or by contacting a customer service representative.

Agreement to Policy

By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.

Contact Customer Support

If you have questions regarding refund eligibility, please contact our Customer Support team within the 30-day window at support@north-hollow.com so we can assist you accordingly.

By placing an order on our website, you agree to the terms outlined in this Refund Policy.